Legal notice
1. Privacy Policy
Privacy Policy
At Celebsutra, accessible via [yourdomain.com], your privacy is important to us. This policy explains what information we collect, how we use it, and your rights regarding it.
Information We Collect
- Personal details you provide: name, email, phone number, shipping/billing address
- Order and payment information (processed securely via our payment gateway; we do not store your card details)
- Browsing data: pages visited, products viewed, device/browser type (via cookies)
How We Use Your Information
- To process and deliver your orders
- To send order updates, offers, and marketing communications (you can opt out anytime)
- To improve our website, products, and customer experience
- To run retargeting ads on platforms like Meta/Instagram (using anonymized or hashed data where applicable)
Cookies
We use cookies to improve your browsing experience, remember your cart, and show relevant ads. You can disable cookies in your browser settings, though some site features may not work properly.
Sharing of Information
We do not sell your personal data. We may share information with:
- Shipping and logistics partners (to deliver your order)
- Payment gateways (to process transactions securely)
- Marketing platforms (Meta, Google) for advertising, in compliance with their privacy standards
Data Security
We use industry-standard security measures to protect your data. However, no method of transmission over the internet is 100% secure.
Your Rights
You may request to access, correct, or delete your personal data by contacting us at [your email].
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.
Contact Us
For questions about this policy, email us at [your email] or reach out via [your phone/WhatsApp number].
Last updated: [Month Year]
2. Terms of Service
Terms of Service
Welcome to Celebsutra. By accessing or using our website, you agree to the following terms.
1. General
Celebsutra is owned and operated by [Your Legal Business Name]. These terms govern your use of our website and any purchases made through it.
2. Products & Descriptions
- We strive to display accurate colors, sizes, and details, but slight variations may occur due to screen settings or manual dyeing/printing processes.
- All product styles are inspired by current fashion trends and are original designs manufactured by us. Celebsutra is not affiliated with, endorsed by, or connected to any celebrity, public figure, or their brand. Any reference to a public figure's style or "look" on our website or social media is for descriptive/styling purposes only and does not imply endorsement.
3. Pricing & Payment
- All prices are listed in INR and inclusive of applicable taxes unless stated otherwise.
- We accept payments via [UPI/cards/net banking/COD as applicable]. We reserve the right to change prices without prior notice.
4. Order Acceptance
We reserve the right to refuse or cancel any order due to stock unavailability, pricing errors, or suspected fraudulent activity. If your order is cancelled after payment, a full refund will be issued.
5. Intellectual Property
All content on this website — including images, designs, logos, and text — is the property of Celebsutra/[Your Legal Business Name] and may not be copied or reproduced without permission.
6. Limitation of Liability
Celebsutra is not liable for indirect or incidental damages arising from the use of our products or website, beyond the value of the product purchased.
7. Governing Law
These terms are governed by the laws of India, with jurisdiction in Jaipur, Rajasthan.
8. Changes to Terms
We may revise these terms at any time. Continued use of the site after changes constitutes acceptance of the new terms.
Contact: [your email] | [your phone/WhatsApp]
Last updated: [Month Year]
3. Shipping Policy
Shipping Policy
Processing Time
Orders are processed within [1–3 business days] of confirmation. Custom or made-to-order items may take [X–X days] longer.
Shipping Time
- Domestic (India): [3–7 business days] depending on location
- International (if applicable): [7–15 business days]
Shipping Charges
- Free shipping on orders above ₹[amount]
- Flat shipping fee of ₹[amount] on orders below the threshold
- International shipping charges calculated at checkout
Order Tracking
Once shipped, you'll receive a tracking link via SMS/email/WhatsApp to monitor your order in real time.
Delays
While we aim for timely delivery, delays may occur due to courier issues, weather, or regional restrictions beyond our control.
Contact: For shipping queries, reach us at [your email/WhatsApp].
Last updated: [Month Year]
4. Return & Refund Policy
Return & Refund Policy
We want you to love your Celebsutra outfit. If something isn't right, here's how we handle it:
Eligibility for Returns
- Return requests must be raised within [7 days] of delivery
- Product must be unused, unwashed, and with original tags/packaging intact
- Custom-stitched or made-to-order items are not eligible for return unless defective
Non-Returnable Items
- Innerwear, accessories, and sale/clearance items (unless defective)
Process
- Email/WhatsApp us at [contact] with your order ID and reason for return
- Once approved, ship the item back or opt for reverse pickup (if available in your area)
- Refund or exchange will be processed within [5–7 business days] of receiving the returned item
Refunds
Refunds are issued to the original payment method or as store credit, based on your preference. COD orders will be refunded via bank transfer/UPI.
Damaged or Wrong Item Received
Contact us within [48 hours] of delivery with photos/video of the product — we'll arrange a replacement or full refund at no extra cost.